Terms of service

§ 1 Scope

(1) These Terms apply to all orders placed through the online shop nehacouture.de, including online orders placed at the showroom.
(2) Your contracting partner is Neha Aggarwal, Nehacouture Im The Playce Mall, Alte Potsdamerstr 7, 10785 Berlin ("we").
(3) A consumer is any natural person who enters into a transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

§ 2 Formation of contract

(1) Products shown in the shop are not a legally binding offer but an invitation to order.
(2) By clicking "Buy now" (or "Order with obligation to pay") you make a binding offer to buy the goods in your cart. You can check and correct your details at any time before submitting.
(3) Immediately after ordering, you receive an order confirmation by email. The contract is concluded when we ship the goods or make them ready for pickup and tell you so by email, or, if you pay by bank transfer, at the latest when your payment is received.
(4) The contract languages are German and English. We store the contract text and email you the order details and these Terms. You can view past orders in your customer account.

§ 3 Items shipped from Hamburg

Grocery and fresh flowers are shipped from our Hamburg unit. We remain your contracting partner. These items come in a separate parcel with their own shipping costs (see Shipping policy).

§ 4 Prices and shipping costs

(1) All prices are final prices and include VAT.
(2) Shipping costs are added according to our Shipping policy. They are shown in the cart and at checkout before you complete your order.

§ 5 Payment

(1) You can pay by credit or debit card or by bank transfer (prepayment).
(2) The purchase price is due when the order is placed. For card payments, your card is charged when you order.
(3) For bank transfers, you'll find our bank details in the order confirmation. Please transfer the amount within 2 days, quoting your order number. We ship the goods, or make them ready for pickup, once payment has arrived. If payment doesn't arrive in time, we may cancel the order.

§ 6 Delivery and pickup

(1) Delivery times, delivery area and showroom pickup are described in our Shipping policy.
(2) If an item is unavailable despite timely planning, we will inform you without delay and refund any payments already made.

§ 7 Retention of title

The goods remain our property until paid in full.

§ 8 Right of withdrawal

Consumers have a statutory right of withdrawal. Details, exclusions and the model withdrawal form are in our Returns policy.

§ 9 Warranty

(1) The statutory warranty rights apply.
(2) Many of our items are handmade or hand-embroidered. Slight variations in colour, pattern or embroidery, and colour differences caused by screen settings, are typical of the material and are not a defect.

§ 10 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.
(2) For slightly negligent breaches of essential contractual obligations (obligations that make proper performance of the contract possible in the first place and on which you may regularly rely), our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

§ 11 Promotions

Promotional discounts cannot be combined unless stated otherwise.

§ 12 Reviews and customer content

Reviews and photos you submit must be truthful and must not infringe third-party rights. We may remove unlawful content.

§ 13 Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside.

§ 14 Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.